Competency Table

Leading MaturityAn individual who exhibits this competency serves as a role model for performance and organizational behavior by demonstrating humility, confidence, and courage in their leadership role.
Leadership CommunicationAn individual who exhibits this competency generates a shared commitment to the orgnization, building morale and encouraging ownership of mission, goals, and values.
Driving ResultsAn individual who exhibits this competency motivates individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measures, monitoring and reviewing performance, and providing timely and relevant feedback.
Leading ChangeIndividuals who exhibit this competency effectively create a vision for change and engage others to implement the change process.
Managing InnovationAn individual who exhibits this competency will create opportunities by fostering an environment open to new or radical alternatives to tranditional methods.
Managing QualityIndividuals who exhibit this competency measure, track, and assess the work quality of other employees, systems, or processes. They do well with managing the efficiency, accuracy, completeness, and consistency of outputs product by teams of employees and systems. Managers and supervisors manifesting this competency display a strong quality orientation and serve as a thoughful voice for quality within the organization.
Team BuildingAn individual who exhibits this competency enables and encourages group members to work together to complete tasks and accomplish goals that individual memebrs could not accomplish alone.
Coaching and Developing OthersIndividuals who exhibit this competency provide quality time and planned commitment to direct reports and provide processes and opportunities for them to understand their strengths and limitations in relation to a rnage of high-quality and relevant competencies.
DelegatingIndividuals who exhibit this competency display strong awareness of when, how, and to whom to delegate and will clearly communicate objectives, tasks, long-term beenfits, and expectations for outcomes in order to empower others to take great responsibility.
Fact-Based ManagementIndividuals who exhibit this competency view the organization as an open system, synthesize information from diverse sources, come to conclusions, and make decisions that are rational and based on sound evidence.
Strategic Talent ManagementIndividuals who exhibit this competency attract, hire, engage, and develop talented people to build the capabilities required for the organization to perform at high levels.
DirectingIndividuals who exhibit this competency manage the contribution and performance of individuals and teams to ensure company objectives are achieved and standards met. This involves communicating with others to make clear what is expected of them and conveying expectations about timeliness and quality.

Influence and PersuasionIndividuals who exhibit this competency are effective in persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action.
Conflict ManagementIndividuals who exhibit this competency address problems openly and objectively and bring substantial conflicts and disagreements into the open with the intention of resolving issues in an unemotional and constructive manner.
NegotiatingIndividuals who exhibit this competency identify key bargaining points for all parties and work effectively toward win-win solutions.
Active ListeningIndividuals who exhibit this competency enhance mutual understanding in communicating with others by expressing genuine interest in, and providing full attention to, the content and meaning of others' messages.
CommunicatingAn individual who exhibits this competency provides the information required by others in a concise, direct, and unambiguous way. They perceive how the message affects the receiver and strives to ensure that the receiver clearly understands the specifics and function of the message.
InstructingIndividuals who exhibit this competency demonstrate confidence in their area of expertise, display the patience to thoroughly explain concepts or information to others, and work with their audience to ensure understanding.

Interpersonal SensitivityIndividuals who exhibit this competency relate effectively to other people, sense the impact of their own behavior upon others, and modify their approach in order to achieve productive outcomes.
HelpfulnessIndividuals who exhibit helpfulness strive to provide a pleasant customer experience. They show the capacity to convey a helpful, accessible demeanor to customers in all circumstances, including those where the customer is unfriendly or disagreeable. It also involves following through in order to ensure that requests are fulfilled, questions are answered, or complaints are addressed. These individuals work toward providing assistance and being responsive and pateint when dealing with customers.
Service FocusIndividuals who exhibit this competency place emphasis on creating customer loyalty by continually enhancing the customer experience. They show the capacity to identify and understand the needs of customers, manage expectations, and give priority to meeting and exceeding those needs.
Relationship BuildingIndividuals who exhibit this competency develop effective long-term professional interactions with others based on trust; trust that they will always work toward the best interest of those involved and that they are sufficiently competent to provide positive results.
Collaboration and TeamworkIndividuals who exhibit this competency work independently and collaboratively with others to achieve mutual goals. They subordinate individual aims in the interest of working with others in a way that promotes and encourages each person's contributions toward achieving optimal outcomes.
Organizational SavvyIndividuals who exhibit this competency gather and accurately assess information related to the organization's formal and informal communication channels and power relationships.
Global MindsetIndividuals who exhibit this competency appreciate diversity in norms, values, beliefs, customs, and points of view. They value and manage cultural differences and consider diversity of thought as an asset to leverage.

Deliberative Decision MakingIndividuals who exhibit this competency tend to gather, consider, and evaluate all relevant information to make logical conclusions before being moved to action.
DecisivenessIndidividuals who exhibit this competency tend toward taking calculated risks by making decisions and taking action, even in the abscence of all information.
Strategic ThinkingIndividuals who exhibit this competency develop and help drive a shared understanding of a long-term vision that describes how the organization needs to operate now and in the future.
Organizational CitizenshipIndividuals who exhibit this competency focus efforts toward the common good; place the organization's goals before the individual, functional, or business unit goals; and demonstrate the desire to be a part of something that extends beyond their own self-interest.
Information SeekingIndividuals who exhibit this competency are drievn by an underlying curiousity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking a series of questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future.

Creativity and InnovationIndividuals who exhibit this competency tend toward divergent thinking and the propensity to question existing practices; challenge commonly held assumptions; originate new or radical alternatives to traditional methods, processes, and products; and build on others' ideas.
Analytical ThinkingIndividuals who exhibit this competency grasp the underlying conmcepts in complex information, are able to identify root causes of problems, and formulate solutions based on a synthesis of information.
Learning AgilityIndividuals who ehxibit this competency discern patterns in data, recognize relationships between concepts, and rapidly apply learning from one context to solve analogous problems in different contexts.
Scientific AcumenIndividuals who exhibit this compoetency consistently and appropriately implement best practices in scientific inquiry and empirical reasoning to identify trends in data.
Business AcumenIndividuals who exhibit this competency make sound business decisions based on a strong understanding of the company's business model, strategic goals, and relevant policies, as well as best practices and current technologies in their own discipline or functional area.

Quality FocusIndividuals who exhibit this competency ensure that all work in one's own area of business, throughout the organization, by vendors, suppliers, etc. is performed with excellence and to high standards for quality and integrity.
ComplianceIndividuals who exhibit this competency work to ensure that they, team members, other employees, contracts, strategic partners, and other relevant stakeholders act in accordance with all pertinent rules, regulations, policies, and best practices, and that behavior in the organization meets the company's standards of conduct.
Response OrientationIndividuals who exhibit this competency assess a condition and take action during emergencies or at the scene of an incident. They are liekly to maintain a state of readiness to respond to a wide variety of situations in an environment where pre-planned tasks and activities may be interrupted frequently. People displaying Responsive Orientation show the capacity to choose quickly and correctly between response options by following best practices and procedures learned during training.
Safety FocusIndividuals who exhibit this competency take the practical actions necessary to ensure that the incidence and probability of workplace accidents, injuries, and illnesses are minimized. This competency involves keeping up to date with current workplace safety laws, research, and best practices; ensuring awareness of safety-related issues; remaining vigilant for potential hazards; and taking all precautions to ensure the wellbeing of all employees.
Process ManagementIndividuals who exhibit this competency take a systematic approach in contributing to making the company's workflow more effective, efficient, and capable of adapting to an ever-changing environment.
Time ManagementIndividuals who exhibit this competency focus on completing all work tasks in a timely manner while remaining responsive enough to reach to competing demands and shifting priorities. This competency is about managing multiple responsibilities, being organized, keeping on top of important time-sensitive tasks, and performing all work accurately.
Planning and Priority SettingIndividuals who exhibit this competency work to ensure thorough, well-organized documentation that meets government, industry, or organizational standards. They strive to find and retrrieve all relevant information in order to produce reports or answer questions, assess the quality of the data found, organize it coherently, and accurately document the required information.
Organizing and Documenting Information
Applying Standard ProcessIndividuals who exhibit this competency tend to follow well-established processses or techniques and use best practices or standard operating procedures on any given task. They will likely apply these practices consistently when familiar or similar situations occur, and they consult management when situations fall outside the scope of defined practices.

Compusure and ResiliancyIndividuals who exhibit this competency are able to deal effectively with pressure, maintain focus and intensity, and remaing optimistic and presisten, even under adversity. This competency includes the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self control in the face of hostility or provocation.
Generating and Expressing EnthusiasmIndividuals who exhibit this competency are motivated by emotion, enthusiasm, and fervor. They are also likely to have a conscious reaction to events. They are apt to provoke thought, generate enthusiasm in others, not be held back by composure, and display sntiment without constraint. When resolving conflict or negotiating, they are likely to appeal to emotion and be enthusiastic and demonstrative about their viewpoints.
Strength of ConvictionIndivdiuals who exhibit Strength of Conviction will likely stay the course when external influences atetmpt to affect a persective, plan, or situation. They are apt to see the worth of adhering to professional standards and staying true to a mission, vision, or set of values. They will likely act as a stabilizing force in responsve to chaotic or changing circumstances. people who show this competency are also willing to hold on to their own ideas or perceptions and stand alone in the face of opposition based on the strength of their beliefs.
Achievement Motivation and Perseverance
Self-AwarenessIndividuals who exhibit this competency accurately recognize their own emotional reactions and thoughts, seek insight into the causes of these reactions, and objectively analyze how their emotional and cognitive reactions affect decisions, behavior, and chosen courses of action.
AdaptabilityIndividuals who exhibit this competency demonstrate teh ability to work effectively and shift course when external influences affect an initial plan, condition, or situation. They are willing to change their own ideas or perceptions on the basis of new information or evidence and are able to alter standard procedures when necessary and juggle multiple demands as required.
Initiating ActionIndividuals who exhibit this competency will tend to be self-starters and will take a lead role in improving or enhancing a product or service, avoiding problems, or developing entrepreneurial opportunities. They will often demonstrate a sincere positive attitude toward getting things done and will seek out additional responsibilities that may go beyond the scope of their formal job description.
AccountabilityIndividuals exhibiting this competency take responsibility for their own performance and accept full ownership of issues, problems, and opportunities, regardless of the source.
ProfessionalismIndividuals who exhibit this competency set high standards and serve as role models for work performance, ethical conduct, and respect for others. They consistently conduct themselves in a manner consisten with generally accepted moral principles and values and within the guidelines and best practices of their chosen profession.
Continuous LearningIndividuals who exhibit this competency take responsibility for their own learning and professional development. They are objectively aware of the knowledge and skills required to grow oin their career, actively seek out professional development resources to address knowledge and skills needs, and exhibit the personal discipline to accomplish learning goals.
Extended Task FocusIndividuals who exhibit this competency are able to perform the same work function for a significant amount of time while remaining focused and without becoming disengaged. This competency is about being comfortabel with a structured schedule and well-defined work tasks.
Comfort with AmbiguityIndividuals who exhibit this competency are at ease in work situations without clear guidelines, structure, or known outcomes. They are able to oeprate effectively within ambiguous enviornments and view novel situations as challenges rather than as stressors.

Competency Table

Download PDF Version